Finnish Speaking Customer Service Agent. Malta

The role

Kindred operates in a highly regulated and increasingly complex industry where trust and reputation play key roles in achieving sustainable growth.

As a Kindred Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 11 brands worldwide. You'll play a key role in our mission to transform gambling by being a trusted source of entertainment that contributes positively to society by offering our customers the best gambling experience ever!

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

What you will do

Deliver Finnish and English language customer support across LiveChat and email

Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations

Guide players through the website &/or Mobile App platform assisting them in using our services and products

Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities

Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience

Speak on behalf of customers by providing useful feedback on their experiences

Support your colleagues and contribute to a great team atmosphere

How will success be measured in this role

Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness

Product knowledge

Team contribution and extra tasks

Regular performance reviews with your line manager

Acting in line with Kindred Group values

Your experience

Responsible and reliable team player

Experience of problem-solving complex tasks

Ability to multi-task in a fast-paced environment

Fluency in Finnish both spoken and written

Good understanding of IT concepts

What can we offer you

???????? €500 per year Well-being allowance

????️ 24 days holiday (+ public holidays)

???? Flexible Hybrid working (Office/home)

???? 6 weeks fully remote working

????‍⚕️ Private Health Insurance

????????‍♀️ Free Yoga

✈️ Relocation Support

???? Subsidised meals

???? Maternity/Paternity Leave

???? Anniversary awards

????‍???? Dedicated Career Development Plan

???? Friendly Atmosphere in a fantastic office

???? Pension Plan

+ 10% of annual bonus.

Please attach your CV and cover letter in English.

Required language: Finnish