Content Moderator (m,w,d) Social Media German (Callcenteragent/in)

Stellenangebotsbeschreibung:

Starts: 6 th June or 20th June  or 4 th July  or 30rd July

Tasks:

·

- Review user reports regarding video content on a streaming platform

- Review sensitive content, sometimes involving graphic or disturbing subject matter

- Audit and update content

- Maintain broad knowledge of client products and/or services

- Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.

Profile

- C2 German level, B2 English level written and spoken

- 6 months of experience in relevant field is preferred

- Ability to cover weekly shift rotation including occassional nights and weekends

- Tolerance to sensitive content in videos

- Strong computer skills

- Customer service-orientation with effective, pleasant and professional communication style as well as patience

- Quick learning and adaptability to new processes and concepts

- Tolerance for repetitive work in a fast-paced work environment

- Analytical mindset with strong attention to detail

- Ability to work as a team member, as well as independently.

Benefits

100% on-site (POP) and 24/7 (night shifts included)

German

950 base salary + 450 language adder + 167 meal allowance

- Relocation assistance for candidates coming from abroad

- International community

- Modern office in a city center with open spaces, easy to access with public transportation

- Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

- Support from your colleagues with coaching and mentoring opportunities

- Health and Wellbeing initiatives

- Monthly meal allowance and much more!

- For external relocation, 4 weeks in an hotel + flight. For internal, 2 weeks in an hotel

-

o Working Hours: between Monday to Sunday – 07:00 AM - 10:00 PM; (07:00am – 04:00pm / 09:00am – 06:00pm / 01:00pm – 10:00pm) Rotative shifts; 2 days off

o Training: 5 weeks (9AM TO 6PM, MONDAY TO FRIDAY) - Paid

o Permanent Contract

-